Appeasement on Multiple Line Items
Author:
Findus Gezelius
Changed on:
12 Feb 2025
Problem
When customers encounter issues with specific items in their orders, such as damages or delays, the needs to compensate them in a flexible manner. Traditional systems may not support applying appeasements to individual line items or may only allow adjustments at specific points in the .
Fluent Commerce allows customer service agents to create specific appeasement amounts for multiple line items at any stage of the and payment journey, ensuring a smooth and efficient resolution that enhances customer satisfaction.
A custom-built React component in the Fluent Commerce UI enables customer service agents to apply specific appeasement amounts to individual line items throughout the lifecycle.
Solution
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