Location Workflow Templates
Changed on:
13 Dec 2023
Overview
This explains the logic that triggers the creation of a . Commonly, waves are created based on the expiry time. Alternatively, the logic can be based on specific attributes of identified items (e.g. bulk items). Making this change can help facilitate a more efficient picking according to the store layout.
User actions can be created throughout the to reinforce specific business procedures. For example, we can ensure that in-store staff confirms the completion of the picking phase by using a confirmation dialogue box.
| Domain Area: | The Location workflow provides the capability to alter the pick and pack process to best suit business needs. |
|---|
Package
Diagram
Detailed Technical Description
Features
The base provides the following features:
Create a Wave
Create based on the expiry time of the fulfilments. Add fulfilments to a , which will expire the soonest so that orders can be fulfilled in ascending of their expiry time, and serve the online customers on a first in best-dressed principle.
- it is possible to specify the expiry time frame in the workflow to create a wave. Example: Add fulfilments to wave that expire in 1 day. To add fulfilments to wave that will expire the soonest, you will need to specify the time as 0(Zero) in the workflow.
- This feature helps you sort the fulfilments, on the storefront, in Fluent's servicepoint application, based on the criterion you want to use to fulfill your online orders - Example: you may choose to fulfill the fulfilments based on a delivery option, say Express Delivery/ or sales value.
- Based on the criterion set in the location workflow, for adding fulfilments to a wave, the fulfilments meeting the criterion will be prioritized over other fulfilments waiting to be fulfilled.
Confirm Picks
Allocate picked items to fulfilments based on the expiry time of fulfilments. Allocate items to those fulfilments in a , which will expire the soonest so that orders can be fulfilled in ascending of their expiry time, and serve the online customers on a first in best-dressed principle.
- The criterion set above, for creating wave should match with the one set for allocating picked items to the fulfillment in the wave.
- At this stage, when the picked items are confirmed and allocated amongst the fulfilments in the wave, the status of wave changes to PACK.
- An event WavePack is sent to ALL Fulfilments of the wave - to commit the items confirmed for each fulfillment and change status of the fulfillment according to the number of items confirmed.
- Example: If all items confirmed, then fulfillment status changes to FULFILLED.
Dispatch Waves
Pack stage is complete - Create Articles, and book Couriers.
Create articles and in the Fluent System for Orders and Click and Collect orders, that need to be transferred to a from another fulfilling store, so that couriers can be booked and orders can be shipped to customers and collection points.
- For clients booking couriers outside the scope of the fluent system, this will be an integration point and an event, same as internal event WaveDispatch will be required with Article and consignment information, for the workflow to create Article and Consignment within Fluent System and end the pick pack dispatch process.
- The WaveDispatch event is initiated by the user action: Download Labels (for a wave containing HD orders only ) and user action: Confirm Orders (for a wave containing CC orders only ).
- For a wave that has a mix of CC and HD orders - the user action will be Download Labels.
Complete Waves
Couriers are Booked, is Complete.
Complete each after it has been processed successfully so that the completed waves and their corresponding fulfilments can be updated.
Interface Details
Create
Given a has been created and is in the status ACTIVE
Source Entity | Source/Source EventName | To EventName | To Entity | Type |
/ CREATE | EventAPI/ CREATE | API |
1{
2 "name": "CREATE",
3 "description": "A location has been created. Activate the location.",
4 "type": "LOCATION",
5 "eventType": "NORMAL",
6 "rules": [
7 {
8 "name": "FLUENTRETAIL.base.ChangeState",
9 "props": {
10 "status": "ACTIVE"
11 }
12 }
13 ],
14 "triggers": [
15 {
16 "status": "CREATED"
17 }
18 ],
19 "userActions": []
20}WaveCreate
Create a for the Active .
Source Entity | Source/Source EventName | To EventName | To Entity | Type |
Servicepoint / / WaveCreate | Fluent | / API/WaveCreate |
1{
2 "id": "1",
3 "name": "WaveCreate",
4 "accountId": "ACME",
5 "retailerId": "1",
6 "entityId": "123",
7 "entityRef": "F_123",
8 "entityType": "FULFILMENT",
9 "entitySubtype": "CC_PFS",
10 "entityStatus": "AWAITING_WAVE",
11 "type": "NORMAL",
12 "attributes": {
13 "rootEntityRef": "O_123",
14 "rootEntityType": "ORDER",
15 "rootEntityId": "123"
16 }
17}PickConfirm / WavePack
items Confirmed in a / is in pack status in ServicePoint
Source Entity | Source/Source EventName | To EventName | To Entity | Type |
/ServicePoint/ PickConfirm | OrderApp / CC / WavePack | / EventAPI |
1{
2"name": "WavePack",
3"accountId": "ACME",
4"retailerId": "1",
5"entityId": "123",
6"entityRef": "F_123",
7"entityType": "FULFILMENT",
8"entitySubtype": "CC_PFS",
9"entityStatus": "ASSIGNED",
10"type": "NORMAL",
11"attributes": {
12 "rootEntityRef": "O_123",
13 "fulfilmentItems": [
14 {
15 "fulfilmentItemRef": "FI_1",
16 "orderItemId": "1",
17 "orderItemRef": "OI_1",
18 "skuRef": "PRD_1",
19 "requestedQty": 1,
20 "rejectedQty": 0,
21 "availableQty": 1
22 }
23 ],
24 "pickedItems": [
25 {
26 "skuRef": "PRD_1",//skuRef
27 "barcode": 123456,
28 "availableQty": 1
29 }
30 ],
31 "rootEntityType": "ORDER",
32 "rootEntityId": "123",
33 "barCodes": {}
34}WaveDispatch
started after the is picked and packed.
Source Entity | Source/Source EventName | To EventName | To Entity | Type |
/ WaveDispatch | OrderApp / WaveDispatchInitiated | / EventAPI |
1{
2 "name": "WaveDispatchInitiated",
3 "accountId": "ACME",
4 "retailerId": "1",
5 "entityId": "123",
6 "entityRef": "F_123",
7 "entityType": "FULFILMENT",
8 "entitySubtype": "CC_PFS",
9 "entityStatus": "FULFILLED",
10 "type": "NORMAL",
11 "attributes": {
12 "rootEntityRef": "O_123",
13 "rootEntityType": "ORDER",
14 "rootEntityId": "123"
15 }
16}WaveComplete / DownloadLabels
Complete the .
Source Entity | Source/Source EventName | To EventName | To Entity | Type |
/ Servicepoint/WaveComplete | / WaveComplete | / EventAPI |
1{
2 "name": "WaveComplete",
3 "accountId":"ACME",
4 "retailerId": "1",
5 "context": {
6 "entityType": "WAVE",
7 "entityId": "1",
8 "entityRef": "1",
9 "rootEntityType": "LOCATION",
10 "rootEntityId": "4",
11 "rootEntityRef": "LOC_4"
12 },
13 "attributes": []
14}MarkAsArrived / ArticleArrived
The arrives in store and is awaiting Collection by Customer
Source Entity | Source/Source EventName | To EventName | To Entity | Type |
Servicepoint/ UserAction MarkAsArrived | /ArticleArrived | EventAPI/ |
1"userActions": [
2 {
3 "eventName": "ARTICLE_ARRIVED",
4 "context": [
5 {
6 "label": "MARK AS ARRIVED",
7 "type": "PRIMARY",
8 "modules": [
9 "servicepoint"
10 ],
11 "confirm": false
12 }
13 ],
14 "attributes": []
15 }
16]Cancel/ CancelUncollectedArticle
The is canceled due to non-collection at the , after a time frame set by the retailer.
Source Entity | Source/Source EventName | To EventName | To Entity | Type |
Servicepoint/ UserAction Cancel | /CancelUncollectedArticle | EventAPI |
1{
2 "retailerId": "<RETAILER_ID>",
3 "version": "1.0",
4 "entityType": "LOCATION",
5 "entitySubtype": "STORE",
6 "description": "Default Wave Workflow",
7 "versionComment": "Initial version",
8 "name": "LOCATION::STORE",
9 "rulesets": [
10 {
11 "name": "CREATE",
12 "description": "A location has been created. Activate the location.",
13 "type": "LOCATION",
14 "eventType": "NORMAL",
15 "rules": [
16 {
17 "name": "FLUENTRETAIL.base.ChangeState",
18 "props": {
19 "status": "ACTIVE"
20 }
21 }
22 ],
23 "triggers": [
24 {
25 "status": "CREATED"
26 }
27 ],
28 "userActions": []
29 },
30 {
31 "name": "WaveCreate",
32 "description": "Create a wave for the location",
33 "type": "LOCATION",
34 "eventType": "NORMAL",
35 "rules": [
36 {
37 "name": "<ACCOUNT_ID>.v2.CreateWaveByFulfilmentExpiry",
38 "props": {
39 "expireIn": 0,
40 "statuses": [
41 "AWAITING_WAVE"
42 ]
43 }
44 }
45 ],
46 "triggers": [
47 {
48 "status": "ACTIVE"
49 }
50 ],
51 "userActions": [
52 {
53 "context": [
54 {
55 "label": "Create Wave",
56 "type": "PRIMARY",
57 "modules": [
58 "servicepoint"
59 ],
60 "confirm": false
61 }
62 ],
63 "attributes": [
64 {
65 "name": "userName",
66 "label": "Username",
67 "type": "STRING",
68 "source": "loggedInUsername",
69 "mandatory": true
70 },
71 {
72 "name": "maxCount",
73 "label": "Order count",
74 "type": "INTEGER",
75 "source": "Settings.maxFulfillmentCountsForWave",
76 "mandatory": true
77 }
78 ]
79 }
80 ]
81 },
82 {
83 "name": "PickConfirm",
84 "description": "Wave has been created.",
85 "type": "WAVE",
86 "eventType": "NORMAL",
87 "rules": [
88 {
89 "name": "<ACCOUNT_ID>.gi.AllocatePickedItemsByFulfilmentExpiry",
90 "props": {
91 "eventName": "WavePack",
92 "excludedStatuses": [
93 "EXPIRED"
94 ]
95 }
96 },
97 {
98 "name": "FLUENTRETAIL.base.ChangeState",
99 "props": {
100 "status": "PACK"
101 }
102 }
103 ],
104 "triggers": [
105 {
106 "status": "PICK"
107 }
108 ],
109 "userActions": [
110 {
111 "context": [
112 {
113 "label": "Confirm pick",
114 "type": "PRIMARY",
115 "modules": [
116 "servicepoint"
117 ],
118 "confirm": true
119 }
120 ],
121 "attributes": [
122 {
123 "name": "pickedItems",
124 "label": "Picked Items",
125 "type": "STRING",
126 "source": "",
127 "defaultValue": "",
128 "mandatory": false
129 }
130 ]
131 }
132 ]
133 },
134 {
135 "name": "WaveDispatch",
136 "description": "Pack stage is complete. Now booking couriers.",
137 "type": "WAVE",
138 "eventType": "NORMAL",
139 "rules": [
140 {
141 "name": "FLUENTRETAIL.base.ChangeState",
142 "props": {
143 "status": "DISPATCH"
144 }
145 },
146 {
147 "name": "<ACCOUNT_ID>.v2.SendEventWithAttributesForAllFulfilments",
148 "props": {
149 "eventName": "WaveDispatchInitiated"
150 }
151 }
152 ],
153 "triggers": [
154 {
155 "status": "PACK"
156 }
157 ],
158 "userActions": []
159 },
160 {
161 "name": "CREATE",
162 "type": "WAVE",
163 "eventType": "NORMAL",
164 "rules": [
165 {
166 "name": "FLUENTRETAIL.base.ChangeState",
167 "props": {
168 "status": "PICK"
169 }
170 },
171 {
172 "name": "FLUENTRETAIL.base.SendEventForAllFulfilments",
173 "props": {
174 "eventName": "WaveCreate"
175 }
176 }
177 ],
178 "triggers": [
179 {
180 "status": "CREATED"
181 }
182 ],
183 "userActions": []
184 },
185 {
186 "name": "WaveComplete",
187 "description": "Completes the wave",
188 "type": "WAVE",
189 "eventType": "NORMAL",
190 "rules": [
191 {
192 "name": "FLUENTRETAIL.base.ChangeState",
193 "props": {
194 "status": "COMPLETE"
195 }
196 }
197 ],
198 "triggers": [
199 {
200 "status": "DISPATCH"
201 }
202 ],
203 "userActions": []
204 }
205 ],
206 "statuses": [
207 {
208 "name": "CREATED",
209 "entityType": "WAVE",
210 "category": "FULFILMENT"
211 },
212 {
213 "name": "ACTIVE",
214 "entityType": "CARRIER",
215 "category": "CARRIER"
216 },
217 {
218 "name": "",
219 "entityType": "FULFILMENT",
220 "category": "FULFILMENT"
221 },
222 {
223 "name": "PACK",
224 "entityType": "WAVE",
225 "category": "FULFILMENT"
226 },
227 {
228 "name": "ACTIVE",
229 "entityType": "LOCATION",
230 "category": "BOOKING"
231 },
232 {
233 "name": "PICK",
234 "entityType": "WAVE",
235 "category": "BOOKING"
236 },
237 {
238 "name": "DISPATCH",
239 "entityType": "WAVE",
240 "category": "DELIVERY"
241 },
242 {
243 "name": "CREATED",
244 "entityType": "LOCATION",
245 "category": "BOOKING"
246 },
247 {
248 "name": "COMPLETE",
249 "entityType": "WAVE",
250 "category": "DONE"
251 }
252 ]
253}