Training Items Pilot - Staff Training Scenarios

Training Items Pilot

Launched a pilot of a new ServicePoint module, Training Items. It will give ServicePoint users the ability to create example Orders to use in staff training scenarios. From a simple interface in ServicePoint, users will be able to create up to five training articles at a time which will appear instantly in the Arrivals flow. From there, the user will be able to move the article through the Customer Collections flow to completion. ServicePoint users will also have the option to enter their phone number to truly experience SMS alerts exactly as a customer would.

It will be available to certain clients only during the pilot and will be made available for all Flex Orchestration-enabled clients at a later date.

Initial Release