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Peak Period & Black Friday 2024

Essential knowledge

Author:

Fluent Commerce

Changed on:

29 Oct 2024

Overview

All the details you need to know about Fluent Commerce support during the Peak period 2024.

Key points

  • Date of the Peak period 2024
  • Fluent Commerce support model

 
Fluent Commerce is reinforcing operations to support you throughout the 2024 peak season.
This period will run from:
 

from 25th November 2024 

  • 00:00 in Sydney
  • 17:00 in Dubai
  • 14:00 in Paris
  • 13:00 in London
  • 08:00 in New York
  • 05:00 in Seattle


to 2nd December 2024 

  • 23:00 in Sydney
  • 16:00 in Dubai
  • 13:00 in Paris
  • 12:00 in London
  • 07:00 in New York
  • 04:00 in Seattle



During this period:

  • Support teams will be extended.
  • Infrastructure has been scaled to handle anticipated volumes, and pre-tested by our teams.
  • A release freeze is in place from 15th November to 6th December.

If you haven’t already, we invite you to watch the Peak Season Preparation Webinar.

Important:

If your sales or promotions fall outside these dates, or if you expect extraordinary sales volumes, please reach out to your Customer Success Manager for tailored support and guidance.


Fluent Commerce

Fluent Commerce