eLearning Troubleshooting Guides

Course Labs queries:

Issue: Encountering a “Whoops, page not found!” error message when logging into Fluent apps.

Solution:

• This error usually occurs when incorrect login credentials are used.
• Use your FC Fashion Retailer Admin user credentials (username and password), which can be found in your environment file. Look for:

  • `fluent.retailer.fc_fashion.user.username`

  • `fluent.retailer.fc_fashion.user.password`

Reset a failed exam:

Failing all 5 attempts on the final assessment does not prevent you from continuing your learning journey.

What Happens Next:

• After 5 failed attempts, the system will allow you to proceed to the next module (e.g., the course survey) and the subsequent course in your learning path.

Requesting an Exam Reset:

• If you wish to reattempt the final assessment, email learning@fluentcommerce.com with your request.
• Our team will respond as soon as possible.

Password Reset Instructions

Your account will become temporarily locked after 10 failed login attempts.

Steps to Reset Your Password:

• Click the "Forgot Password" link on the login screen to reset your password.
• Follow the instructions in the reset email to regain access.

If You Experience Issues:

• If you don’t receive the reset email, wait an hour and try again.
• IMPORTANT: Avoid reusing an old password, as this can cause the reset to fail.

Need Further Help?

• Contact learning@fluentcommerce.com, or reach out to your Customer Success or Channel Sales Manager for support.