Troubleshoot PENDING status on Create Retailer Batch
How-to Guide
Author:
Fluent Commerce
Changed on:
12 Feb 2024
Key Points
- Create retailer batch can get stuck in PENDING status in a few case scenarios (incorrect payload, missing settings...)
- When this occurs, it’s not possible to create any new retailers on the account
- The only way to resolve this is though an SRE ticket
Steps
When does Create Retailer Batch get stuck in PENDING status?
One of the scenario where the the Batch is stuck in PENDING status is when the create Retailer payload is missing RetailerID. For example:The correct payload should look like: Which include: `"retailerId": "{{fluentAccountId_lower}}_retailer_M1",`Symptoms
When the batch is stuck in PENDING status, the account will not able to create any new retailer:
Even create a new Job ID will still get stuck:
