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Password Reset Overview

How-to Guide

Author:

Fluent Commerce

Changed on:

13 Dec 2023

Key Points

  • This page helps to understand the new functionality that helps users to change own password during the authentication process.
  • This is only applicable to users who doesn't use corporate identity to login into Fluent OMX. 
  • If you use corporate identity to log into Fluent, please contact internal IT team or administrator and follow internal process for changing password.

Steps

Step arrow right iconPassword Reset during authentication

Instructions:

  • In the event that you forgot your password, you can reset it from the login page by clicking "Forgot password" link below the Sign On button.
  • Once you reset your password, you’ll be redirected to Password Reset page. Here you need to enter your username and click on Submit button.
  • Then you’ll be redirected to Enter New Password page.
  • If you have an active account with a valid email address, you will receive an email with a recovery code which you may enter in an appropriate field.
  • Enter a new password in the two available fields (once to create, once to confirm), and click Save button.
  • If you do not receive an email with a recovery code, you can click “Don’t receive an email? Resend” link. Email with recovery code will be resent.
  • In the event that you forgot your password and are not able to reset it by yourself, you need to contact your administrator to recover the password.
Fluent Commerce

Fluent Commerce

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