APPEASEMENT_REASON
Setting
Changed on:
17 Jan 2024
| Setting Area | UI component, Workflow, Orders |
|---|---|
| Supported context levels: | RETAILER |
Overview
This setting captures the list of reasons for appeasement used by a customer care representative while creating an appeasement.
Values
| Data Type | Values |
|---|---|
| JSON | see example |
Configuration example
1POST: {{fluentApiHost}}/graphql
2
3// create a postman environment variable:
4// Variable: json_value
5// initial val + current value:
6{
7
8 "active": [
9
10 {
11
12 "name": "Save a sale",
13
14 "label": "Save a sale",
15
16 "value": "Save a sale"
17
18 },
19
20 {
21
22 "name": "Match offer",
23
24 "label": "Match offer",
25
26 "value": "Match offer"
27
28 },
29
30 {
31
32 "name": "Customer Satisfaction",
33
34 "label": "Customer Satisfaction",
35
36 "value": "Customer Satisfaction"
37
38 }
39
40 ]
41
42}
43
44
45GraphQL variables:
46{
47 "retailerId": {{retailer_id}},
48 "lobValue" : {{json_value}}
49}
50
51
52GraphQL Query:
53mutation CreateSetting($retailerId:Int! , $lobValue:Json) {
54createSetting(input: {
55 name: "APPEASEMENT_REASON",
56 valueType: "JSON",
57 lobValue:$lobValue ,
58 context: "RETAILER",
59 contextId:$retailerId}) {
60 id
61 name
62 }
63}Language: json
Update example
1POST: {{fluentApiHost}}/graphql
2
3// create a postman environment variable:
4// Variable: json_value
5// initial val + current value:
6{
7
8 "active": [
9
10 {
11
12 "name": "Save a sale",
13
14 "label": "Save a sale",
15
16 "value": "Save a sale"
17
18 },
19
20 {
21
22 "name": "Match offer",
23
24 "label": "Match offer",
25
26 "value": "Match offer"
27
28 },
29
30 {
31
32 "name": "Customer Satisfaction",
33
34 "label": "Customer Satisfaction",
35
36 "value": "Customer Satisfaction"
37
38 }
39
40 ]
41
42}
43
44
45GraphQL variables:
46{
47 "retailerId": {{retailer_id}},
48 "lobValue" : {{json_value}}
49}
50
51
52mutation updateSetting($retailerId:Int! , $lobValue:Json) {
53updateSetting(input: {
54 id: 5001471,
55 name: "APPEASEMENT_REASON",
56 valueType: "JSON",
57 lobValue: $lobValue,
58 context: "RETAILER",
59 contextId: $retailerId}) {
60 id
61 name
62 }
63}
64
65Language: json
