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Webapps OMS Dashboard

Essential knowledge

Author:

Fluent Commerce

Changed on:

8 Nov 2023

Overview

The OMS Dashboard is an exception management tool that displays information on entities (orders, fulfilments, etc.). The Console Dashboard is entirely configurable and is powered and configured by the Mystique manifest. The Dashboard component is configured to display data coming from a GraphQL query, and the number shows the total number of records returned by the configured GraphQL query.

Key points

  • The Console Dashboard is configured using the Dashboard Threshold Component to display orders and alerts.
  • The user can configure each dashboard tile Order and Alerts specific to the business requirement.


Dashboard

The image below displays an example of the Console Dashboard configured using the Dashboard Threshold Component to display orders and alerts.

No alt provided
  • `CardWidth`
     property is used to arrange tile on the grid. The Default value is 3. This parameter allows defining the width of this card on a 12-column grid (see Attribute Card Component for details).
  • The max count displayed on the tile is fetched from the 
    `orders_first`
    . The set value is 50. If the GraphQL query returns more than one page of results, a "+" is appended to the number, for example, 50+.
  • The colour on the tiles changes as per the configuration (
    `thresholdLow`
     and 
    `thresholdHigh`
     parameters) in each tile.
    • If count < = 
      `thresholdLow`
      , then tile colour is Green.
    • If count > 
      `thresholdLow`
       and <= 
      `thresholdHigh`
      , then tile colour is Orange.
    • If count > 
      `thresholdHigh`
      , then tile colour is Red.
  • If the 
    `thresholdLow`
     and 
    `thresholdHigh`
     parameters are removed, the tile colour is always Green.

Orders and Alerts

The dashboard is divided into two blocks: Orders and Alerts.

Orders block

Orders Block contains the following tiles:

ORDERS RECEIVED (Today (Last 24 hours)
  • A tile consisting of a number of Orders received across all locations between the current time and the same time the previous day. 
  • Clicking on tile navigate to the Order List page with the search filter applied for Order createdOn date and time in the time range between the current time and the same time previous day. 
  • Clicking on the tile navigate to the Order List page with the search filter applied for Order createdOn date and time in the time range between the current time and the same time previous day.
ORDERS RECEIVED (Yesterday)
  • A tile consisting of a number of Orders received across all locations in the time range between 24 hours to 48 hours from the current time. 
  • Clicking on tile navigate to the Order List page with the search filter applied for Order createdOn date and time in the time range between 24 hours to 48 hours from the current time. 
  • Clicking on tile navigate to the Order List page with search filter applied for Order createdOn date and time in the time range between 24 hours to 48 hours from the current time.
ORDERS RECEIVED (Last 5 Days)
  • A tile consisting of a number of Orders received across all locations in the last five days from the current day. 
  • Clicking on tile navigate to the Order List page with the search filter applied for Order createdOn date and time in the time range last 5 days from the current day. 
  • Clicking on tile navigate to the Order List page with the search filter applied for Order createdOn date and time in the time range last 5 days from the current day.
ORDERS RECEIVED (Last 30 Days)
  • A tile consisting of a number of Orders received across all locations in the last 30 days from the current day. 
  • Clicking on tile navigate to the Order List page with the search filter applied for Order createdOn date and time in the time range last 30 days from the current day.
  •  Clicking on tile navigate to the Order List page with the search filter applied for Order createdOn date and time in the time range last 30 days from the current day.

Tiles in this block are configured to be always Green (if the number of orders equals or is more than 0, then the colour of the tile is Green).

Alerts block 

Alerts block contains the following tiles:

ORDERS ESCALATED (Last 30 Days):
  • A tile consisting of several Orders having at least one fulfilment in the 
    `ESCALATED`
     status in the last 30 days.
  • Clicking on the tile navigate to Order Management - Escalated fulfillments page with the search filter applied for Order createdOn date and time in the time range last 30 days from the current day.
  • Tile color rules:
    • If the number of orders is less than 1, then the colour of the tile is Green
    • If the number of orders is more than 10, then the colour of the tile is Red
    • If the number of orders is between 1 and 10, then the colour of the tile is Orange
RETURNS (Last 30 Days):
  • A tile consisting of several Return orders created in the last 30 days
  • Clicking on the tile should navigate to Order Management – Returns List page with the search filter applied for Return Order createdOn date and time in the time range last 30 days from the current day.
  • Tile color rules:
    • If the number of Return orders is less than 1, then the colour of the tile is Green
    • If the number of orders is more than 100, then the colour of the tile is Red
    • If the number of orders is between 1 and 100, then the colour of the tile is Orange
ORDERS CANCELLED (Last 30 Days):
  • A tile consisting of a number of Orders canceled in the last 30 days.
  • Clicking on the tile should navigate to the Order List page - with the search filter applied for Order status = 
    `CANCELLED`
     and for Order updatedOn date and time in the time range last 30 days from the current day.
  • Tile color rules:
    • If the number of orders is less than 5, then the colour of the tile is Green
    • If the number of orders is more than 100, then the colour of the tile is Red
    • If the number of orders is between 5-100, then the colour of the tile is Orange
ORDERS AWAITING ACTION (Older than a week):
  • A tile consisting of a number of Orders awaiting action for more than seven days (orders in the status 
    `PICK_PACK`
    ).
  • Clicking on the tile should navigate to the Order List page - with the search filter applied for Order status = 
    `PICK_PACK`
     and for Order updatedOn date and time in the time range 8+ days starting from the current date.
  • Tile color rules:
    • If the number of orders is less than 5, then the colour of the tile is Green
    • If the number of orders is more than 100, then the colour of the tile is Red
    • If the number of orders is between 5-100, then the colour of the tile is Orange

Read more about how to Configure Fluent OMS

Read more how to configure navigation from Dashboard


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