Escalated Fulfillments
Author:
Fluent Commerce
Changed on:
8 May 2024
Overview
A fulfillment represents one or more items in an order that need to be picked and packed for the customer. It is assigned to a location based on the retailer's fulfillment rules and available inventory. A fulfillment will have an origin (from) and destination (to) associated with it. A fulfillment containing unfulfillable items can be moved to the Escalated state. The Escalated Fulfilments page displays fulfillments in the Escalated state.
Key points
- Layout
- Fulfilment Details page
Layout
The Mystique SDK filter component should be used to search for and view fulfillment details. The Filter component should perform the search based on the following filtering criteria:
- Expiry Time
- Created On
- Updated On
Escalated Fulfilments table displays information in the following columns:
- ID: This is a unique ID that is associated with the fulfillment. Link, which navigates to the Fulfilment Details page
- Order Ref: This is a unique reference associated with the order. Link, which navigates to the Order Details page
- Customer: This is the name of the customer that has placed the order
- Order Status: The current status of the order
- Creation Date: Displays the date/time when the fulfillment was created
Fulfillment Details page
The paging control is placed at the bottom of the tables. It includes the following:
- Label “Rows per page” and a dropdown list right to the label, which is populated with the values: 10, 25, 100 (100 is selected by default);
- Label in the format: Showing - ;
- “<” and “>” icons to navigate to the previous/next pages;
- “<” / “>” icon should be disabled if a user is on the first/last page respectively;
- Pagination should be displayed if more than a set number of entries are available. If there are no entries at all or the number of entries is less than the set number of entries - pagination should not be visible.
Learn more about how to Configure OMS
