Domain Model

Order Management

The Order Management domain represents and holds details about all orders across the Fluent platform.

Order

An order is created when a customer completes the checkout process and the order, and its details are recorded in both an e-commerce system and the Fluent platform.

Article

An article represents the physical parcel that transports order items from dispatch to the final destination.

Fulfillment

A Fulfillment represents one or more items in an order that need to be picked and packed for a customer.

Return Order

A return order is an order that requires a return to the location of dispatch. A return order can only be created after an order has been created and fulfilled.

Return Fulfillment

The fulfillment/s associated with a return order.

Customer

A customer is an entity that purchases goods or services from a shop or business.

Billing Management

The Billing Management domain facilitates the management of all billing requirements across the Fluent platform.

Billing Account

The Billing account entity represents financial operations. Billing accounts are responsible for orchestrating all invoices and invoice adjustments (Credit & Debit memos). Additionally, Billing Accounts also manage all associated downstream outcomes including payments, invoice notifications, and ERP integrations.

Invoice

Represents and itemizes a sales transaction between a buyer and a seller. Invoices also track associated Credit Memos, Debit Memos, and Payments.

Credit Memo

A memorandum issued from a seller to a buyer as evidence of a reduction or change in a sale.

Global Inventory

The Global Inventory domain represents aggregations of product inventory across e-commerce systems and the Fluent platform.

Product Catalog

A Product Catalog is a grouping of products and any attributes and details associated with each product in the group.

Category

A class or division of product regarded as having particular shared characteristics.

Standard Product

The base product available to customers.

Variant Product

A variation of a base product. This variation may be in color, size, etc.

Group Product

A grouping of product considered to have shared characteristics.

Inventory Catalog

Inventory catalog consists of inventory positions that can be aggregated from multiple sources. An Inventory catalog holds on-hand inventory of products, variants, and groups.

Inventory Position

The Inventory Position entity represents unique records that identify whether stock exists in a location for a specific stock keeping unit.

Inventory Quantity

The inventory quantity of an available product, SKU and/or variant.

Virtual Catalog

A Virtual Catalog is a collection of subsets of intersections between a product catalog, an inventory catalog and a set of location networks.

Virtual Position

The Virtual Position entity represents different virtual catalog and the stock available in each of the positions in each of the virtual catalogs.

Foundation

The Foundation domain represents the setup and configurations needed in order to implement and build experiences using the Fluent Commerce app ecosystem.

Account

Represents an installation of the Fluent platform. An account can consist of multiple retailers.

Retailer

A business that sells goods to the public.

Activity

The Activity entity tracks all activities that are recorded across the Fluent platform.

Location/Store

A location represents a physical place, whether that is a retail store, a warehouse, or even third-party vendor facilities.

Network

A network defines a named group of locations for the purpose of separating locations into logical or geographic categories.

Store Fulfillment

The Store Fulfillment domain provides the foundation for retailers to manage all aspects of order fulfillments.

Wave

A Wave is the process of grouping orders. The Wave entity holds information about the progress of created waves (completed, started,etc.).

Security

The Security domain represents the users, roles and permissions that are applicable across the Fluent platform.

User

A user is an entity that is interacting with the system. A user can be assigned roles and permissions.

Role

A Role is a set of permissions for a user. Roles are assigned to users.

Permissions

Permissions can be assigned to users. A permission documents abilities.

Shipping

The Shipping domain holds and records shipping details about an order. These details include the chosen carrier and consignment for each article associated with an order.

Carrier

A provider of delivery and shipping services between buyers, sellers, and customers.

Consignment

A consignment is created when an article has been processed for Home Delivery. There is only ever one consignment per article.

Manifest

The Manifest entity records and documents all details pertaining to the shipping of an order. These details include name, carrier and location.

Payments

The Payments domain holds payments details specific to a payment provider and all of Fluent's interactions with that specific identified payment provider.

Financial Transactions

A Financial Transaction is a record of financial activity. A pool of funds available in order to pay for an order.

Payment

A Payment represents the process of capturing or refunding part or all of a financial transaction.

Payment Transaction

Payment Transaction represents log of activities that have occurred whilst processing a payment through its lifecycle.

Product Availability

The Product Availability domain provides a range of availability information for different products. This information is provided by considering custom attributes defined in a business workflow.

Fulfilment Option

Retrieves and identifies the Fulfilment option for the proposed order.

Fulfilment Plan

The Fulfilment plan identifies the strategy to be used to fulfil an order. A fulfilment plan may identify multiple fulfillments to complete an order.