Docs
Author:
Sabrina Smith
Changed on:
6 Nov 2024
Rewarding way for customers to share their achievements.
The Fluent Reference Program aims to reward customers for activities that highlight their success stories. This program, which operates on a points-based system, allows customers to earn rewards both before and after their project launches.
To engage in the Fluent Customer Reference Program, please contact your Customer Success manager to plan your activities, which will be coordinated with the Fluent Marketing team. Earned points can be exchanged for additional SSO users or Expert Service hours.
Customer Activity | Points |
Case Study Video Be interviewed for a video case study that shares key business performance improvements / KPIs. | 2000 |
Event Speaker Speak at a conference / trade show or networking dinner. | 1500 |
Case Study with metrics/KPIs PDF A written case study that includes key metrics that have improved as a result of using Fluent Order Management or overall digital transformation. | 1500 |
Press Release A joint press release that announces a key milestone, for example, partnership with Fluent Commerce, Fluent Order Management Go-Live announcement, other business performance improvement announcement. | 1200 |
LinkedIn Post Agree to a post on LinkedIN. This could be a Fluent Commerce post that tags your company, or a post by your company (or an individual at your company) that tags Fluent Commerce and references Fluent Order Management. | 1200 |
Analyst Reference A reference call or survey in support of an analyst report such as the Gartner Magic Quadrant or Forrester Wave. | 1200 |
Sales Reference Call Be a reference for a prospect that is considering a Fluent Order Management purchase. | 750 |
Podcast Be interviewed by Fluent Commerce’s Chief Strategy Officer, Jamie Cairns, on the Innovators in Commerce and Delivery podcast. | 600 |
Share Key metrics Share pre and post implementation metrics for at least 4 key KPIs that you want to improve, such as On-time In Full (OTIF) rate, Canceled Order rate, Split Shipment Rate, Average days to deliver, Customer service calls, Call resolution time, etc. | 500 |
Rewards | Points |
8 hours Expert Services | 1500 |
200 SSO Users | 3660 |
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